Create extra value for your customers with connected service management.
When the finished product is delivered, it is usually not the end of your customer interaction. You might want to perform service on the product, whether it is scheduled or ad-hoc. RamBase holds as-built information on the product, changes to the product, previous service orders, scheduled services and performed service operations. Service documents are automatically attached to the operation and to the product, giving you full as-maintained overview in service and aftersales.
- Order handling
- Service planning
- Complaints and returns handling (RMA)
- In shop repair